Aus Property Professionals Pty Ltd (ABN 62 651 627 235) (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).
This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information when you interact with our website, services, communications, and related platforms.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern the collection, use, storage, and disclosure of personal information, as well as your rights to access and correct your information.
We may collect personal information including:
We only collect sensitive information where required by law, where necessary for our services, or with your consent.
We may collect personal information:
We collect information by lawful and fair means and not in an unreasonably intrusive way.
We are required under the AML/CTF Act to verify your identity before providing certain services. This may involve collecting and verifying identification documents and personal information using secure electronic identity verification systems and third-party providers. We may also be required to conduct ongoing customer due diligence and risk assessments.
To facilitate identity verification and enable compliance checks required by vendors and their authorised agents, we may be required to share your contact details with a vendor's appointed verification agent. We will only disclose the minimum information necessary for this purpose, being your email address and/or telephone number. This information is shared solely for the purpose of completing verification processes and fulfilling applicable legal, regulatory, and compliance obligations.
Failure to provide the requested information may prevent us from providing services.
We may use your personal information to:
We may also use de-identified or aggregated data for analytics and service improvement.
We may use secure technology systems, including artificial intelligence (AI)-assisted tools, to support business operations such as administration, document preparation, communication, and data analysis.
Where AI or automated tools are used:
Our website uses cookies and similar technologies to enhance user experience and analyse website performance.
Cookies may be:
We may use:
These technologies may collect usage data such as IP address, browsing behaviour, and device information.
You can control cookie settings through your browser, although some website functions may be affected.
We may collect and use IP addresses, device identifiers, and system logs to:
This information is used for security and administrative purposes.
We may send you information about our services, updates, or relevant offers.
You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.
We do not sell personal information to third-party marketing agencies.
We may disclose your personal information to:
We only disclose information where necessary for our operations, legal obligations, or service delivery.
We may be legally restricted from disclosing certain matters, including where a suspicious matter report has been made under AML/CTF laws.
Some personal information may be accessed or processed by an overseas-based virtual assistant who supports administrative and operational functions.
We take reasonable steps to ensure overseas recipients:
By using our services, you acknowledge that your information may be handled overseas for these purposes.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
This includes:
We use third-party providers to support our operations, including identity verification, cloud storage, CRM systems, analytics, and communications platforms.
These providers are required to implement appropriate security measures. While we take reasonable steps to engage reputable providers, we do not control their systems or security practices.
We retain personal information only for as long as necessary for business or legal purposes.
Under AML/CTF obligations, certain records must be retained for a minimum of 7 years.
After this period, information is securely destroyed or de-identified unless otherwise required by law.
You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.
We will respond in accordance with the Australian Privacy Principles.
If you believe we have breached the Australian Privacy Principles, you may contact us and we will investigate your complaint.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We take reasonable steps to protect personal information from data breaches.
If an eligible data breach occurs that is likely to result in serious harm, we will:
If you have any questions about this Privacy Policy or how we handle your information, please contact:
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
